FAQ

Q1. What is United Online?

You can access various services of United Bank of India at anytime, anywhere and from anyplace provided you have access to an Internet Connection. With United Online, your bank travels with you everywhere. You have online, real time access for different services provided under a completely secure environment, using 128-bit encryption Secure Socket Layer ( SSL ).

Q2. Why United Online?

Online opens up an entirely new way of doing your banking, anytime and from anywhere in the world 24 hours a day, 365 days a year.

Q3. Who can use United Online?

United Online is available to all the customers of CBS branches of United Bank of India. Who are resident Customer holding accounts with a joint operating mandate can only view details on these accounts. They however will not be permitted to do all financial transactions on Internet Banking. However in case of joint accounts with operating mandate "Either or Survivor" both the holders can be allowed to view and transact subject to submission of application with joint signatures.

Disclaimer: United Bank of India reserves the right to offer United Online to selected customers at its discretion and at such limited locations as may be specified by the Bank from time to time.

Q4. Security :

The Bank maintains the highest of standards as far as security technology is concerned, some of which are : 128 bit SSL encryption - This is the highest level of security available for communication and transactions on the Internet. SSL encryption allows the Bank to encrypt information, so that when it travels through the internet, it is encrypted and cannot be accessed by anyone . SSL also ensures that information is sent to the correct place and that it is not tampered with.

Q5. What do I need to use the services?

You need a PC with minimum PII processor, 32 MB RAM with Internet Explorer 5.0 or above.

Q6. What if, I do not have a PC?

No problem. You can access it from any computer having Internet connectivity.

Q7. Is it safe to login from Cyber Cafe?

Yes, provided you do not disclose your passwords to anyone and logout properly.

Q8. How do I get access to Internet Banking Services ?

You need to have an account at any of our CBS (Core Banking Solution) branch. Then you need to register for the Internet Banking Services with the branch by filling the application form.

Q9. What if, I do not have an account with United Bank of India?

We will be glad to have your account with us. Walk in any of our branches, we will assist you.

Q10. How do I get User-Id and password for the Internet Banking Services?

User Id & Passwords will be sent to the address specified in the application form. To ensure the security and safety, we recommend please collect your User Id and password from your branch.

Q11. I am a United Bank of India customer but do not have account at a CBS branch. What shall I do to avail Internet Banking Services?

All our branches are CBS branch.

Q12. I want to register for Internet Banking Services . What do I do?

Kindly download the application form, fill in the details and submit it to your branch.

Q13. Why are the Password so cryptic?

The machine generates passwords for your first time access randomly and we have no control over it. It is mandatory to change your passwords at first login.

Q14. Can I change the User Id and Password?

It is mandatory for you to change the machine-generated passwords with your own passwords at first login. You can change your passwords any no. of times subsequently but you can not change your User Id.

Q15. How to change passwords?

Passwords can be changed any time and any number of times. To secure access to your account through Internet, it is recommended to change it often . You can go to Customise option and change your passwords.

Q16. What happens if I forget my User Id for Internet Banking?

In case you forget the User Id for Internet Banking Services, please contact your branch.

Q17. I am unable to login with the couriered Password and allotted Customer Id.

Passwords are case sensitive. Also be a little more careful while typing the system-generated passwords for the first time. In case you are still not able to login, Please contact your branch

Q18. What happens if I don't logout?

Please ensure to logout in proper way. However, if you abruptly close your Internet Banking page, your session will end. Kindly do not leave your system in between during Internet Banking, as this will give opportunity to others around you to operate your accounts    

 

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